- What If I could not arrange to receive the shipment and it is returned to sender?
- How will my order be shipped?
- When should I spect my order to be shipped?
- What faster shipping options do you have? Can I expedite my coming order?
- What is included with the free shipment and what additional options do you offer?
Large furniture pieces are shipped via freight companies and a tracking number will be sent to you so that you can track your shipment while moving within continental North America. On the other hand small items are shipped via UPS parcel and a tracking number will be sent to you once your order is shipped.
For any additional information please contact us at help@ofimueble.us or +1786 608 3098
Shipping times may vary depending on availability at the moment of purchase. If not in stock most of our products have a manufacture lead time of 6-8 weeks before shipping. You will see this particular information at the time of purchase. Backordered items are indicated on the product page as well as on your order confirmation.
Most of our products are made to order therefore it is difficult to offer expedite shipping options however we will always try if possible to negotiate a shorter manufacturing lead and shipping time on your behalf.
Ofimueble is not responsible for any storage expense on any order. Additional charges may apply if storage is requested.
Free standard UPS parcel and freight orders depending on the size are available for orders over UD 500 and UD 1.000 respectively. The specific shipping costs associated with your order will show on the order page.
Shipping cost associated with Contract Furniture purchases will be studied individually to offer a competitive tailor-made service offer.
Free Standard Delivery: With Standard Delivery on large furniture items, your order arrives “across the threshold” or inside your front door. For apartments or multi-unit shipping addresses with lobbies, your order will be waiting for you in the lobby. Free Standard Delivery for furniture is done Monday through Friday during typical business hours.
If the delivery address is a commercial location, a delivery appointment may not be made unless indicated after the order is placed. Typically Threshold Delivery is not applicable for items that ship via parcel. Free Standard Delivery on smaller items (mostly accessories) is done via traditional parcel carriers like UPS/Fedex/DHL/TNT/USPS and other delivery methods.
With “Threshold” Delivery on furniture items, your order arrives “across the threshold” or will be placed inside the first available dry area. For a home, this is inside the front door. For an apartment or office building, this is in the first-floor lobby. Orders will NOT be taken up any flights of stairs. Unpacking and debris removal is NOT included.
White Glove Delivery: We deliver to your room of choice, unload and remove all the packaging. You must assemble. Contact us to see if the service is available in your area.
White Glove with Assembly: Please contact us to arrange special delivery with assembly if possible in your area. If so, We will deliver your items to any room of your choice, remove all packaging, and perform any necessary assembly. You will receive a phone call when your items are in your local area and will be provided options for a delivery window during normal business hours (Monday-Friday 9am-5pm). The delivery team will not affix any items to walls or ceilings, connect or disconnect electrical equipment, or hang mirrors, wall art, or wall-mounted shelving.
All returns require pre-authorization. Please contact us in order to receive complete instructions on returning goods.
IMPORTANT: Please note that weekend appointments, deliveries outside normal business hours, or requests for specific delivery times (if they are available in your area) will incur an additional charge and need to be quoted and paid for prior to delivery. Rescheduling of delivery appointments with less than 48 hours of advanced notice or missed delivery appointments may also be subject to additional fees. Please contact us for further information.
- What do I have to do to return something? What is your return policy?
- What if don’t accept the shipment?
- What is the warranty on your products, If any?
- Is there any way I can exchange an item?
If you are not completely satisfied with your order, you may return items within 30 days of your receipt of merchandise for a full refund of the purchase price minus a 30% restocking fee. Items must be returned in their original condition with the original packaging. Customers are responsible for the return shipping costs to our warehouse.
Important: All returns require pre-authorization. Please contact us in order to receive complete instructions on returning goods.
Return Process:
- All returns require a return authorization form, please contact our customer service team for more information. Please see Return Regulation for items that cannot be returned.
- Please note the customer is responsible for return shipping and any return shipping fees. We strongly recommend that you insure your shipping as any damage that occurs after the item has been initially delivered to the customer is the responsibility of the customer.
- Once we receive your return, please allow 1-2 weeks for processing. Refunds are generally made in the same form as the original payment or by store credit. You will be refunded the full purchase price of the item (including tax) less any original shipping fees you paid on the order and the 30% restocking fee.
Return Regulations:
- Do not ship your items back to the original shipper, contact us to provide you the shipping to information.(our returns warehouse is not our shipping warehouse). If you simply “return to sender”, we will deduct all shipping fees and any restocking fees assessed by the receiving warehouse.***
- Products must be unused and returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
- Products requiring assembly that have been assembled are no longer considered to be in original condition and may not be returned under this policy.
- We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc).
- International shipments: we do not accept returns after the order has been received and accepted by the freight forwarder of your choice.
Please keep in mind that once an order has shipped, it cannot be canceled.
If your item is marked delivered but appears to be missing you must notify us within 24 hours of the delivery time and date. The 24 hours notification also applies to items that are not intended for immediate use such as items delivered to a construction site or warehouse for a renovation, relocation or design project.
Important: All returns require pre-authorization. Please contact us in order to receive complete instructions on returning goods.
Items that are custom or made to order are not eligible for return.
Once the order has shipped, it can not be canceled. If you would like to return the item the best way is to contact us as soon as possible for return instructions. If you choose to refuse an order, keep in mind that a 30% restocking fee charge will be deducted from your refund in addition to the shipping cost both ways (from and to our warehouse).
Be aware that your refund might experience a delay while shipment is tracked and shipping costs are obtained from the shipping company and the administrative process takes place.
Most of our products have a 5 years warranty. Many products have different periods of warranty ranging from 2 to 10 years as offered by the respective manufacturer. The specific warranty length will show on the specific product page. For any additional information on making a claim please contact us help@ofimueble.us All warranty claims are subject to our term of use.
We do not accept exchanges, but you can return the item following our return policy and then place a new order for the item you’d like instead. We recommend contacting us for guidance and options help@ofimueble.us
Mistakes can always happen and we apologize if you received the wrong item, finish, or else.
Please contact us immediately within 24 hours upon receiving the order if there is an issue. Claims made after a 24 hour period might be subject to be denied.
We will review your order confirmation mail for any possible mismatch. Photos of the product, boxes, labels, and other evidence might be requested to be sent to help@ofimueble.us to process the claim.
Note: Make sure to keep all of the original packing material for an eventual return!
Please inspect your purchase immediately and contact us within 24 hours upon receiving the order if there is an issue. Claims made after a 24 hour period might be denied.
Photos of the product, boxes, labels, and other evidence showing the defect as well as your initial order and a short description of the claim, photos or a brief video will need to be sent to help@ofimueble.us to process the claim
Please keep all packing materials, boxes, installation manuals, labels etc. as items may be picked for inspection.
We apologize for any inconvenience, our packages and handling are made to withstand the rigors of travel but sometimes damage does occur on the way.
Our shipments are only made to the continental US, however, if you plan to export your purchase from us to another country, we can deliver your order to your shipping agent with special instructions and sales tax considerations if proven to be for export purposes. Please contact us directly to see if you qualify.
Forward product export to a foreign country may qualify for some tax exemption considerations.
For further information and confirmation please contact us to +1 305 972 6969, WS +1 786 608 3098 or info@ofimueble.us
If you are an architect or interior designer you would qualify for our Contract Sales Program, where you would receive special professional discounts; design support including render presentation for you or your client; product customization if applicable; arrange transport & installation services or support around the continental US.
Please contact our Contract Sales Specialist at +1 786 608 3098 or info@ofimueble.us and get started with our program.
Explore our project section and see our Actiu manufacture product in projects around the world.